Digitalnatie Service Suite

What is Digitalnatie Service Suite?

Digitalnatie Service Suite is a field service management platform. It brings together in a single tool service orders, scheduling, maintenance contracts, stock, sales and invoicing.

Three interfaces, one platform:

Manager

Run your operations from the management workspace: dashboard, service orders, scheduling, quotations and invoices.

Technician

Work in the field through the Technician PWA: interventions, time tracking, parts used, report and signature.

Customer

Receive quotations, reports and invoices by email / portal, and communicate through the Digitalnatie Mailbox.

Who is it for?

For technical service SMEs: maintenance, installation, troubleshooting, equipment servicing, customer asset management. Ideal for a team of office-based managers and mobile technicians in the field.

Main workflow

Customer request ──▶ Service order ──▶ Scheduling ──▶ Intervention (PWA)
     │                                                       │
     └──────────── Email / Mailbox                  Report + signature
                                                             │
                          Invoicing ◀── Validation ◀─────────┘

Manager features

Dashboard

Key metrics: interventions, delays, revenue.

Service orders

Create, assign and track the lifecycle of interventions.

Scheduling

Calendar and map view, technician assignment.

Maintenance contracts

Recurring interventions generated automatically.

Technician application (PWA)

A web application installable on a smartphone, designed for the field: list of the day’s interventions, start / end of job, recording the parts used, intervention report and customer signature, messaging and van stock.

Digitalnatie Mailbox

An integrated email inbox: customer exchanges are linked to service orders and customer records. Incoming emails can become service orders.

Reports and invoicing

Each intervention generates a PDF report and feeds invoicing: from quotation to invoice, by way of validating the work performed and the parts consumed.

Security & privacy

Access protected by username and password, fine-grained management of role-based permissions (manager, technician, customer) and GDPR compliance. Each user sees only the data needed for their role.

Quick start

Introduction Overview of the product and the roles.

Login Access the platform and the application.

User guide Run your operations day to day.

Technician application Work in the field.

Full workflow From request to invoice.

FAQ Frequently asked questions from users.