Welcome to Service Suite
Digitalnatie Service Suite is the platform of your technical service company: it brings together your customers’ requests, scheduling, field work, parts, reports and invoicing. Everyone works from the screen that matches their job.
Three entry points, three audiences
Section titled “Three entry points, three audiences”| Entry point | For whom | Address |
|---|---|---|
| Office application | administrator, manager, planner, accounting, warehouse, sales, read only, Mailbox | https://app.digitalnatie.app |
| Techniekers-app (technician app) | your technicians in the field, on a phone or tablet | https://app.digitalnatie.app/tech |
| Klantenportaal (customer portal) | your customers, to follow their interventions, reports and invoices | https://app.digitalnatie.app/klant |
Each person signs in with their own account. What they see depends on the permissions your company administrator has given them: a screen or button you do not see is not a fault, but a permission you do not have. See Users, roles and permissions.
The modules of the office application
Section titled “The modules of the office application”The left-hand menu groups the modules by area. You only see the ones included in your plan and your permissions.
| Menu group | Modules | Guides |
|---|---|---|
| (at the top) | Dashboard, Service Inbox, Mailbox | Dashboard, Service Inbox and Mailbox |
| Werk (work) | Planning, Interventies, Onderhoud, Projecten, Projecttaken, Medewerkers & uren, Automatiseringen | Interventions, Planning, Maintenance contracts, Projects, Team and hours, Automations |
| Klanten & installaties (customers and installations) | Klanten, Locaties, Installaties, Uitrustingshiërarchie, Gezondheid, QR-meldingen | Customers, Sites, Installations, QR codes |
| Onderdelen (parts) | Paraatheid, Onderdelensjablonen, Magazijn, Busvoorraad, Aanvulverzoeken | Parts readiness, Warehouse, Vans |
| Verkoop & facturatie (sales and invoicing) | Service CRM, Offertes, Facturen | Service CRM, Quotes, Invoices |
| Inzichten (insights) | Rapporten, Financieel overzicht, Archief | Reports, Financial overview, Archive |
| Instellingen (settings) | Profiel, Organisatie, Configuratie, Rollen, Service Suite, Weergave, Beveiliging & koppeling | Settings, Users and permissions |
Where to start?
Section titled “Where to start?”How this guide is organised
Section titled “How this guide is organised”- Getting started: signing in, the interface and setting up.
- Administration & settings: what your company administrator sets up once.
- One guide per module: what the screen lets you do, who can act, the steps with screenshots, what happens next and the current limits.
- End-to-end journeys: one case followed from one module to the next.
- Reference: the roles, the glossary, the demo videos and the frequently asked questions.
The screenshots come from a demo copy with fictitious data (“Vanderbergh Facilities”, “Woonzorgcentrum Lindenhof”, the technician “Jonas Peeters”…). Your own screens show your data; the names of the buttons and menus are the same.