Full Service Flow

This flow describes the complete journey of an intervention, from the first customer contact to the invoice.

Request ─▶ Service order ─▶ Scheduling ─▶ Intervention (PWA)
   │                                              │
 Email                                   Report + signature
                                                  │
                  Invoice ◀── Validation ◀────────┘

Steps

1. Customer request — received by phone or via the Digitalnatie Mailbox.

2. Service order — the manager creates the order: customer, asset, description.

3. Scheduling — assigning a technician and a date on the planning.

4. Intervention — the technician starts the work, enters the parts and finishes.

5. Report & signature — writing the report and customer signature.

6. Invoicing — the manager invoices the intervention (labor + parts).

Roles involved

Step	Role	Interface
Request	Customer	Email / portal
Order + plan	Manager	Management workspace
Intervention	Technician	Technician Application
Invoice	Manager	Management workspace

Tip

See also the field-side flow: Technician intervention.