Roles & permissions

Digitalnatie Service Suite distinguishes three roles. Each role has its own interface and its own permissions.

Overview

Role	Interface	Main access
Manager	Management workspace	Everything: orders, scheduling, sales, invoices, config
Technician	Technician PWA	Only their jobs for the day
Customer	Email / portal	Quotations, reports and invoices concerning them

Manager

The manager runs the entire operation:

• Creates and assigns service orders.
• Manages the scheduling and the technicians.
• Tracks maintenance contracts, customer assets and stock.
• Issues quotations and invoices.
• Manages user access.

Technician

The technician sees only their jobs:

• List of the day’s jobs.
• Start / end of work (time tracking).
• Recording parts used (from their van stock).
• Writing the report and customer signature.
• Internal discussion.

Customer

The customer does not have access to the management workspace. They interact by email (via the Digitalnatie Mailbox) and receive:

• The quotations to approve.
• The signed intervention reports.
• The invoices.

Principle of least privilege

Grant each user only the permissions required for their role. Avoid giving administrator rights to a technician.