Messages

The Technician App includes an internal messaging feature that lets you communicate with your manager and the rest of the team without leaving the app.

When to use it

Use messaging during your routes, whenever you need a quick exchange with the office.

Situation	Action
Question about a job	Message the manager from the service order
Report an unexpected issue / delay	Send a message to the office
Request a missing part	Notify the management team

Sending a message

1. Open Messages (or the discussion area of a service order).
2. Write your message.
3. Send it.

The Technician App messaging, for exchanges with the office.

Result: your message is sent immediately and the manager receives it in the management workspace. Their reply appears in the same conversation.

Internal messages vs. customer emails

Internal messages flow between colleagues (you, your manager, the team). Exchanges with customers do not go through this messaging: they are handled on the manager side from the Digitalnatie Mailbox.

Caution

Stay professional: every message is attached to the service order file and can be reviewed by the manager.