Introduction

Digitalnatie Service Suite is a field service management platform. It covers the entire cycle: customer request, service order, scheduling, on-site intervention, report, and invoicing.

Access

Interface	For whom	How to access it
Management workspace	Manager	Web browser (computer)
Technician App	Technician	Smartphone (installable application)
E-mail / portal	Customer	By e-mail (quotations, reports, invoices)

Platform address: https://service.digitalnatie.app

The three roles

• Manager — runs the business from the management workspace.
• Technician — carries out interventions via the mobile application.
• Customer — receives quotations, reports and invoices by e-mail / portal.

Where to start?

First read Login then Roles. Managers will continue with the User Guide; technicians with the Technician App.

What you can do

• Create and assign service orders.
• Schedule interventions by technician and by date.
• Track recurring maintenance contracts.
• Manage customers, assets, stock, sales and invoices.
• Communicate with customers via the Digitalnatie Mailbox.
• Generate signed intervention reports.