Glossary and statuses

The application is in Dutch. This page gives the translation of the terms you will see most often and explains each status.

Common terms

In the application	In English
Interventie	intervention (work order at a customer’s premises)
Klant	customer
Locatie	site, a customer’s intervention address
Installatie	installation, device tracked at the customer’s premises
Technieker	technician
Bestelwagen, bus	the technician’s van
Busvoorraad	van stock
Magazijn	warehouse
Onderdeel, artikel	part, item
Paraatheid	parts readiness before departure
Aanvulverzoek	replenishment request (van)
Overboeking	stock transfer
Onderhoudscontract	maintenance contract
Offerte	quote
Bestelbon	sales order (confirmed quote)
Factuur, creditnota	invoice, credit note
Rapport	intervention report
Handtekening	signature
LMRA	last-minute risk analysis, carried out on site before the work
PBM	personal protective equipment (PPE)
Afwijking	non-conformity
QR-melding	report sent using an installation’s QR code
Storing	breakdown
Stilstand, buiten werking	downtime, out of service
Instellingen, Configuratie	settings, configuration
Opslaan, Bewaren	save
Annuleren	cancel
Wijzigen	edit
Archiveren, Terugzetten	archive, restore

Status	Meaning	Group
Nieuw	created, not yet scheduled	to schedule
Gepland	date planned	scheduled
Toegewezen	a technician is assigned	scheduled
Onderweg	the technician is on the way	in the field
Ter plaatse	the technician has arrived	in the field
In uitvoering	the work has started	in the field
Te herplannen	to reschedule (customer absent, partial work…)	to handle
Wacht op onderdelen	waiting for parts	to handle
Opvolging vereist	a follow-up is needed	to handle
Voltooid	completed	closed
Geannuleerd	cancelled	closed

The response times are those of your company; they set the deadline shown on the intervention.

In the office	In the technician app	What next
Volledig voltooid	Volledig afgewerkt	the intervention is closed
Gedeeltelijk voltooid	Gedeeltelijk afgewerkt	it goes back to Te herplannen
Onderdelen ontbreken	Wacht op onderdelen	it changes to Wacht op onderdelen
Opvolging vereist	Opvolging nodig	it changes to Opvolging vereist
Klant afwezig	Klant afwezig	it goes back to Te herplannen

The office and the technician app do not use quite the same words for the same step:

Status	Meaning
Handtekening open	not signed yet
Getekend	signed
Klant niet beschikbaar (office) / Klant niet aanwezig (technician app)	the customer was not there to sign (explanation required)
Klant weigerde (office) / Klant weigert te tekenen (technician app)	the customer refused to sign (explanation required)

Status	Meaning
Klaar	everything needed is in the van
Risico	the parts exist, but not all in the planned van (another van, the warehouse, partial quantity)
Onderdelen ontbreken	one or more parts are missing
Geblokkeerd	the intervention cannot go ahead without action (part not found, no vehicle…)
Geen gegevens	no template or history makes it possible to say which parts are needed

Status	Meaning
Uitstekend	score 85 and above
Goed	score 70 and above
Aandacht	score 50 and above
Kritiek	score below 50
Onvoldoende data	not enough information for a score
Buiten werking	currently stopped; this status takes precedence over the score

The score is calculated with fixed rules based on what has been recorded (breakdowns, downtime, overdue maintenance, costs). It is not a prediction.

Topic	Values
Warranty	Garantie geldig, Garantie verloopt (within 30 days), Garantie verlopen, Geen garantiedatum
Maintenance of an installation	Op schema, Binnenkort (within 14 days), Achterstallig, Niet gepland
Maintenance contract	Achterstallig (visit overdue), Binnen 30 dagen (visit within 30 days)
Stock	Op voorraad, Onder minimum, Uitverkocht
Invoice	Concept, Open, Deels betaald, In betaling, Betaald, Vervallen, Creditnota, Geannuleerd