Working offline and syncing

In a basement, a boiler room or a car park, there is often no network. The app keeps going: each change is first kept on the device, then sent in order as soon as the network returns. The Synchronisatie screen shows you what is waiting, what has been sent and what requires your decision.

Menu	the sync button at the top right; Meer › Synchronisatie
Who	each technician, for the changes made on their device
Prerequisites	having opened the app and your screens at least once with a network

What works without a network

Works offline (sent later)	Requires a network
the steps (Vertrekken, Aangekomen, Start werk, Pauze, Werk beëindigen, Klant afwezig, cancellation)	signing in
the report, the photos, the signatures	starting an LMRA or a PPE check (the questions come from the server)
parts added or returned	opening a document, a photo full size, a PDF
LMRA, PPE, document and checklist answers	opening a QR code
parts requests, tasks, Mijn dag	the invoice and payment on site
sending the report to the customer	saving your profile

Recognise offline mode

Without a network, an orange banner appears: “Offline — u werkt verder op dit toestel; wijzigingen worden later verzonden.” (offline: you keep working on this device, the changes will be sent later). A screen shown from the device’s copy carries the line “Kopie op dit toestel van zonet — niet bijgewerkt.” (copy on this device, not updated).

A screen never opened with a network has no copy: “Geen verbinding en nog geen kopie op dit toestel.” Open your interventions for the day in the morning, with a network: the app then keeps your interventions for the day, the overdue and upcoming ones, your van, your tasks and the week’s agenda.

Work offline

1. Take the step as usual, for example Vertrekken.

2. The status changes immediately on the device and the In wachtrij (queued) badge is added. The sync button at the top shows the number of pending changes.

   

The status shown is the one your pending steps will lead the intervention to. The office, however, sees nothing until they have been sent. Offline, a step’s location is only kept if the step is sent within 30 seconds.

Follow the sync

Tap the sync button at the top right, or Meer › Synchronisatie.

• The counters: Gesynchroniseerd (sent), In wachtrij (waiting), Mislukt (failed), Conflict.
• Nu synchroniseren (sync now) sends immediately. Otherwise, the app sends on its own: after each change, when the network returns, when you return to the app and every 30 seconds.
• In wachtrij lists what is waiting (“Wacht op verbinding.”, “Wacht op aanmelding.”), Recent verzonden (recently sent) what has gone, with the confirmation time.

Each change has a fixed key: sending it again never applies it twice.

Decide on a refusal or a conflict

A change can come back refused (the office cancelled the intervention in the meantime, stock is missing…) or in conflict (the office changed the intervention after you opened it offline). It appears under Vraagt uw beslissing (requires your decision), with a red dot on Meer and a message in the intervention. The following changes to the same intervention wait: “Wacht: een eerdere wijziging aan deze interventie vraagt uw beslissing.”

1. Tap Beslissen (decide). The app shows the server’s reason, or for a conflict: “Kantoor heeft deze interventie gewijzigd nadat u ze offline opende. Uw versie werd NIET opgeslagen, de versie van kantoor bleef staan.”

2. Choose:

   • Opnieuw proberen als nieuwe wijziging (try again as a new change) after a refusal;
   • Mijn versie toch versturen (send my version anyway) after a conflict;
   • Verwerpen (discard), then Ja, definitief verwerpen;
   • Later beslissen (decide later).

Irreversible

Ja, definitief verwerpen deletes the change from the device without sending it. No one can recover it. Your own earlier changes never create a conflict.

Sign out with unsent changes

1. Open Meer › Afmelden. The app shows “Er is nog 1 niet-verzonden wijziging op dit toestel.”

2. Choose:

   • Eerst synchroniseren (sync first): the best option, if you have a network;
   • Afmelden en bewaren op dit toestel (sign out and keep on this device): the changes stay hidden and are sent when you sign in again on this device;
   • Wijzigingen verwerpen en afmelden (discard and sign out), then the confirmation.
   

Irreversible

“Ja, … wijzigingen definitief verwerpen” erases the unsent work for good: report, photos, signatures, steps. The office will never get it.

Shared device, expired session

• If another technician signs in on the same device, the previous technician’s data is erased before they see anything; the previous technician’s unsent changes stay hidden and are sent when they sign in again.
• If your session expires, the Sessie verlopen window keeps your changes on the device until you sign in again (Opnieuw aanmelden).
• Device full: “De opslag van dit toestel is vol. Synchroniseer of maak ruimte vrij.” The change is not saved: free up space, then try again.
• In private browsing, the app may not be able to keep your changes; a banner warns that they will be lost when you close it.

Current limits

• Signing in, starting an LMRA or a PPE check, opening a QR code and invoicing require a network.
• On iPhone, Safari may erase the data of an app that has not been used for weeks: sync before a long absence.

See also

• Install the app and sign in
• Carrying out an intervention
• Report, photos, signatures and closing