What's new

October 2026

Invoicing contract visits. For a maintenance visit, you choose whether the visit up to the minimum, the hours above it and the parts are billable or included in the contract, for the whole company or per contract. A fully covered visit shows Gedekt door contract and is not invoiced. See Maintenance contracts.

Archiving a technician. Before archiving, the application shows the technician’s open work and what still creates work for them; their open interventions stay visible and are reassigned from the Niet ingepland queue. See Team, absences and hours.

New documentation. This guide has been completely rewritten for the application you use: each page follows a module or a journey, with screenshots of the application and the exact screen labels. The old page addresses lead to the new guides.

The office application. All activity is managed from app.digitalnatie.app: planning, interventions, customers, installations, parts, quotes, invoices, reports and settings.

The technician app. The Techniekers-app (/tech) supports your technicians in the field: the technician’s day, step-by-step intervention with safety, van parts, report, photos and signatures, and offline work. See Install the app and sign in.

Mijn dag and Mijn uren. The technician records their day (travel, internal work, breaks) and submits their hours; the office approves them in Medewerkers & uren. See My day and Team, absences and hours.

The customer portal. Your customers follow their interventions, reports, installations and invoices, and report problems. You give them access from their file. See The customer portal.

Automations. Reminders and follow-ups are built from blocks, can be dry-run and paused; when you resume, you choose what happens to the pending runs. See Automations.

The “Netto gefactureerd deze maand” figure. On the dashboard, the amount invoiced for the month is net of credit notes, excluding VAT, and counted on the invoice date. See The dashboard.