What's New

Overview of what has recently been added to Digitalnatie Service Suite. Dates in YYYY-MM-DD format.

2026-08-18 — Safety, and a new service order screen

PPE per intervention. Rules on the customer, site, type, asset and contract together determine what protective equipment is needed. The technieker confirms on site; critical equipment that is missing or damaged stops the start — and that check lives in the server, not in the screen.
LMRA. Per job: Required, Not required or Decide on site. A hazard of severity Danger or Stop Work stops the work until it is resolved and checked again.
Risks, procedures and checklists. Procedures with read-and-understood evidence against an exact version, plus non-conformities with a separate corrective action.
Operational readiness sums up PPE, LMRA and procedures in one badge on the service order.

Redesigned: the service order screen

Five numbered steps — Plan, Intervention, Preparation, Safety, Execution — with customer, technieker, schedule and readiness always in view.
Manager Actions and Technieker Workflow are now separate. All twelve stages sit on the bar; none disappears behind a three-dot menu any more.
Save sits with the other manager actions, above the work.
The screen now warns when workers are requested but nobody is assigned — those are not the same thing, and only the assigned technieker receives the job.

Request rate is now counted reliably even under concurrent load; an invalid date returns a clean error instead of a server error; refused requests appear in full in the access log; and every webhook signing secret is stored encrypted.

2026-08-16 — Data Import

New: Data Import · module digitalnatie_data_import 18.0.1.0.0

You bring your own data into Service Suite without assistance: download a template, fill it in, upload it, check it and confirm.

Ten entities, numbered in the order they depend on each other: product categories, products & parts, customers, customer contacts, suppliers, supplier contacts, sites & locations, assets & equipment, maintenance contracts and opening stock.
Templates in Dutch, French and English, in Excel and CSV, with instructions, example rows and the reference lists you may use. Also as a complete ZIP package in one go.
Full validation before anything is saved. The preview and the real import follow the same path.
Duplicates are detected on your own references, and an ambiguous case stops its row rather than guessing.
Two customers’ data cannot be linked together, whatever the file says.
Create-only unless you turn on updating. An empty cell never erases anything.
Opening stock is processed as a real stock count.
Five permission levels, allowing preparing and confirming to be separated. See Permissions & security.
Uploaded files are deleted automatically; the trail in the import history remains.

Available in the standard environment for new customers.

New: Sign in with Microsoft or Google · module digitalnatie_sso 18.0.1.3.0

Microsoft Entra ID, Google Workspace and any other provider that follows OpenID Connect correctly.
Recognisable buttons for Microsoft and Google on the sign-in screen.
Several providers side by side: Microsoft and Google can be active together, each with their own identities.
Client secrets are stored encrypted, with a key that lives outside the database.
Two-step verification still applies: whoever has it enabled completes it after signing in at their provider.
Emergency access always exists. Required sign-in is refused as long as there is no active emergency administrator and the connection test has not succeeded.
New accounts are not created automatically by default, and can never receive administrator rights.
Customers in the portal are never pushed through your staff sign-in rules.

2026-08-14 — Public API

New: Public API · module digitalnatie_public_api 18.0.1.0.0

/api/v1/ with customers, sites & locations, assets, service orders, contracts, stock and invoices.
Scoped keys. The secret is shown once and stored only as an irreversible fingerprint. Every key acts as a chosen user, with that person’s rights.
Predictable pagination, filtering and sorting, with fixed names per resource.
Idempotency-Key on creation, so a retry after a timeout does not produce a second service order.
X-Request-Id on every response, to trace a report.
Request rate limits per key.
Signed webhooks for eight events, with retries on failure.
OpenAPI 3.1 specification at /api/v1/openapi.json and documentation at /api/docs.
Access log that never records bodies, keys or headers.

2026-08-13 — Home screen

The Service Suite home screen became a navigation hub instead of a fourth dashboard: from there you go straight to the screen you need.

Earlier

How Service Suite was built up before August 2026 — service orders, planning, technician app, customer file, maintenance contracts, stock and van stock, invoicing, safety and automations — is described in the other chapters of this documentation.

Next step

Introduction — what Service Suite does
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